Terms and conditions

This website and online shop are operated by Martin & Brockett. By visiting or shopping on our site, you agree to the terms and conditions outlined here along with our Privacy Policy. If you do not agree, please refrain from using our site. We encourage every visitor to read these terms carefully before making a purchase.

Payment Methods

We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay for all online orders.

Charges and Credits

By placing an order, you authorize Martin & Brockett to charge your provided payment method for all fees as outlined at the time of sale. Store credits are valid for one year from the date of issue, may only be used by the original customer, and are non-transferable.

Sales Tax

Sales tax is applied to all orders shipped within California at the statewide rate, plus any applicable county or municipal taxes based on the delivery address. Orders shipped outside of California are exempt from sales tax.

If you are eligible for a tax exemption, a completed and current California Resale Certificate must be submitted for each order. We do not keep forms on file, and tax will only be removed after the form has been received and approved.

Shipping

For shipping within the continental United States or for international furniture deliveries, please contact us at info@martinandbrockett.com

Returns and Exchanges

All Made to Order items are FINAL SALE and cannot be canceled or returned.

In stock furniture, lighting, art, and rugs are final sale and cannot be returned.

damages

Any claims for damaged goods must be reported within 48 hours of receiving goods and settled by the customer and freight company. Martin & Brockett is not responsible for damages that occur during transit. All damage must be recorded on the shipper's BOL at time of receipt.

Backorders and Lead Times

Lead times are estimates and may be subject to change due to material availability or other unforeseen circumstances. We will notify you of any delays, but such delays do not qualify for cancellation or refund.

Measurements and Fit

It is the customer’s responsibility to ensure items will fit through all entry points prior to purchase. Orders cannot be canceled once placed due to size or fit issues.

Privacy and Security

We respect your privacy and never sell or share personal information. All transactions are processed via secure SSL encryption.

Legal

By placing an order, you confirm that you are at least 18 years old and that all provided information is accurate and complete. Martin & Brockett makes no guarantees regarding uninterrupted or error-free operation of the site and is not liable for damages resulting from its use.